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Live Chat for Businesses:
Improve Your Customer Service

Streamline communication and close more sales with an efficient and easy-to-use Business Chat.

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Boost your business with Live Chat for businesses and improve the customer experience.

Respond in real time, avoid waiting, and turn more visitors into satisfied customers.

Increase your sales

Triple your conversion opportunities and accelerate purchasing decisions by starting proactive conversations with your customers through our web-based Live Chat.

Improve satisfaction

Give your customers the flexibility to switch channels whenever they need, ensuring a seamless and agile experience.

Boost conversion

Make the process easier for your clients by guiding them through every step, especially with complex contracts, to reduce friction and increase conversion.

The ideal solution to connect with your customers and improve their shopping experience

Discover all the features of Webphone’s Live Chat for Business and offer your customers the support they need at the right time.

Customization

Customize the look and feel of Live Chat to match your brand identity, configure messaging in multiple languages, and set operating hours based on your needs.

Assisted Shopping

Share screens and send files back and forth to guide your customers step-by-step through the most complex processes, making their purchasing decisions easier.

Bots

Automate responses and guide your customers with structured conversations, providing advance information and connecting them with the right agent at the right time.

Triggers

Trigger automated messages at key moments, such as abandonment attempts, inactivity, or payment issues, to offer support and improve conversion.

Out of office

Ensure that no customer is left unattended by offering them the option to be contacted at a later time when you’re unavailable, ensuring a seamless and uninterrupted experience.

Reports

Access key information in real time, measure the impact of conversations, and monitor your agents’ activity and response time to optimize performance.

Allow your customers to decide how to contact you

Don’t limit your customer service to a single channel. Take calls or resolve questions through WhatsApp, offering multiple contact options for your customers’ convenience.

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Frequently asked questions about live chat

Expand your Webphone live chat information

Live chat is a tool that allows businesses to interact with website visitors in real time through written conversations. It’s an effective way to provide personalized support, solve questions instantly, reduce handling times, and boost sales opportunities.

When a user visits your site, a chat window appears offering assistance. If the user chooses to engage, an agent can respond in real time, answer questions, guide the user through the site, or assist during the purchase process.

Yes. By offering timely assistance (just when users have questions or run into obstacles) live chat helps prevent website abandonment. This significantly increases lead capture rates and improves the chances of conversion.

Absolutely. Through live chat, agents can recommend complementary products or services, share files or screens, and even switch to video or phone calls to make real-time demos or presentations. This enhances the experience and increases the average order value.

Yes. It allows you to provide fast, no-wait responses, streamline workflows, and cut operational costs through automation. It also improves the overall service experience and helps build customer loyalty.

Yes. Webphone’s live chat detects when agents are offline and automatically offers a contact form so customers can submit their inquiry or request a callback. This ensures ongoing support without missing opportunities.

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