Technology

☖ Home » Technology In an increasingly interconnected world, business communication has become a key pillar driven by an accelerated transformation, thanks to the technological advances of recent years. With this pace of change, companies need to be prepared to respond to the growing demands

☖ Home » Technology In this digital age and technological advances that we live in, artificial intelligence (AI ) has become the perfect ally to take a business to the next level and on this exciting journey, we cannot leave ChatGPT aside. If you're wondering

☖ Home » Technology In a digital environment increasingly focused on customer experience or CX, Providing a high-quality service is essential to strengthen consumer loyalty and establish solid ties with them; However, when it comes to raising the quality of service, it is imperative to

☖ Home » Technology Today , the business world has recognized the need to record all calls of a commercial nature, and although one of the main reasons to implement a call recording system is to analyze telephone conversations, to improve the quality of service

☖ Home » Technology The new Customer Service Law that has just been approved in Spain , promises to establish minimum quality parameters, which companies will have to cover, in order to offer consumers personalized, accessible and inclusive attention. In addition to other aspects, the

☖ Home » Technology In today's technological landscape, many companies are turning to digital communication channels to respond to the growing expectations of increasingly connected users, who spend a large part of their time on the Internet. We cannot deny the fact that customers have

☖ Home » Technology The digital world in which we are immersed offers undoubtedly multiple advantages, but we cannot deny that it also entails certain dangers. We everyday share our data with different apps or websites; processes like online purchases, ordering food or calling a

☖ Home » Technology Maintaining good communication with customers is vital for any company, and the use of the right channels is essential to achieve greater proximity with your public. Placing the customer at the very centre of our business strategy means having to resort

☖ Home » Technology It is crucial how we communicate with customers and prospects to success in business. That turns our customer service into a key department. Since most of the interactions between consumers and your brand will be carried out through this department, it

☖ Home » Technology Millennials are considered the last generation born in the 20th century. They have grown up with technology, the Internet in their everyday lives and the e-commerce boom. Today, the members of this group belong to the working class and are the